Reference

Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use a 7kaih account, including how we handle wallet transactions via DANA, OVO, and GoPay, and what rules apply to your use of the lobby.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension policyGoverning jurisdiction

Explore the Lobby Read FAQ

HOW WE OPERATE

How 7kaih Applies These Terms Fairly

We apply these terms consistently across all account types and payment methods. When something changes on your account — a restriction, a verification request, a held transaction — you will be notified through your registered contact details. You can request a review through live chat or email at any time.

Wallet Name Verification Your DANA, OVO, or GoPay wallet name must match the name on your 7kaih account exactly. Mismatches trigger a manual review before any withdrawal is processed.

Account Data Retention We retain transaction records and account activity logs as required by our operational obligations. You can request a summary of your own data by contacting support with your account ID.

Terms Change Notification When we update these terms, the revised version is posted here with a note on what changed. Continued account use after the update date counts as your agreement to the new version.

Account Security Measures Your account is protected by OTP-based login verification. If you suspect unauthorised access, contact support immediately — we can lock the account while you verify your identity.

What These Terms Actually Cover

7kaih Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and using the 7kaih lobby, you confirm that you have read these terms and agree to be bound by them. They apply to every action you take on the platform — opening your account, funding it through DANA, OVO, or GoPay, placing

1
wagers, and requesting withdrawals back to your registered e-wallet. We may update these terms when regulatory or operational conditions change; the version published on this page at the time you act is the one that applies. If you continue using your account after a change is
2
posted, that counts as acceptance. Certain sections — particularly those covering wallet verification and transaction limits — may differ based on your payment method. For example, a GoPay withdrawal goes through a different verification path than an OVO transfer, and both require your account wallet details
3
to match the name on your 7kaih profile. Players in Bandung and elsewhere across Indonesia are subject to local law regarding online account activity; we do not override that. Where any provision of these terms conflicts with applicable local law in your region, that local law
4
takes precedence. If you have questions about a specific clause, reach our support team through the contact paths listed in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — whether that's a clause about your DANA deposit, an account restriction you didn't expect, or a question about what happens when you request a withdrawal — our support team can walk you through it. We cover account-specific questions, wallet verification issues, and terms clarification requests.

Team online

Live Chat

Open the chat widget from any page in your account. Use it for terms questions, wallet verification issues, or to ask about a specific clause before you act on it.

Email Support

Send detailed terms or account queries to our support email. Include your account ID and the specific clause or transaction you need clarified so we can respond accurately.

Account Help Centre

The help section inside your account dashboard covers the most common terms questions — wallet name matching, withdrawal conditions, and account suspension triggers — in plain language.

Common Questions About These Terms

These are the questions we see most often from people reading through the terms for the first time. If yours isn't here, live chat is the fastest path to a direct answer.

Yes. These terms cover all wallet-based transactions. Each method has its own verification path, but the core account rules — name matching, withdrawal conditions, dispute handling — apply across all three.

Any withdrawal to a wallet where the registered name doesn't match your 7kaih profile will be held for manual review. You'll need to contact support to resolve the mismatch before funds are released.

We post all updates here and note what changed. Continuing to use your account after the update date means you accept the revised terms. We aim to give reasonable notice before changes take effect.

Contact our support team via live chat or email and include your account ID. We'll compile the relevant records and send them to your registered contact. Data is retained per our operational obligations.

Accounts may be suspended for mismatched wallet details, suspected fraudulent activity, repeated failed verification attempts, or breach of the conduct rules set out in the full terms document.

Where applicable local law in your region conflicts with any provision here, that local law takes precedence. Access and eligibility depend on local law and are available only where local law permits.

Reference