Reference

How 7kaih Handles Your Personal Data

This Privacy Policy explains what data 7kaih collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and how we keep that data secure.

Account data protectedWallet info handled carefullyNo data sold to third partiesYou can request your dataIndonesia region scope
7kaih How 7kaih Handles Your Personal Data
HOW WE PROTECT DATA

Our Approach to Data Security and Retention

We apply encryption across data in transit and at rest. Account login uses a one-time code sent to your registered contact, so even if your password is compromised, access still requires the second factor. Wallet data from DANA, OVO and GoPay transactions is stored in isolated systems separate from general account records. We review data retention schedules periodically to ensure we are not holding information longer than necessary.

Encrypted Storage

All account and wallet data is encrypted at rest. DANA, OVO and GoPay transaction references are stored in systems isolated from general account databases.

Two-Factor Account Access

Login requires a one-time code alongside your password. This limits unauthorised access even if your credentials are exposed elsewhere.

Cookie and Session Policy

We use session cookies to keep you logged in and analytical cookies to understand lobby navigation. You can adjust cookie preferences through your browser settings.

Data Deletion Requests

You can request deletion of your personal data. We process these requests subject to any retention obligations under applicable Indonesia financial regulations.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review what data we hold, correct something inaccurate, or ask us to delete your account information, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email, or via the help form on the contact page. We aim to respond to data-related requests within a reasonable timeframe. Requests from players in Bandung and across Indonesia are handled through the same channel — there is no separate regional queue.

Live Chat Open the chat widget inside your account dashboard to raise a data request or ask about how your wallet details are stored.
Email Support Send your privacy or data-access request to our support email. Include your registered account name so we can locate your record quickly.
Help Form Use the contact form on our help page to submit a written data inquiry. We log every submission and respond in the order received.

Common Questions About Your Privacy on 7kaih

Below are the questions we hear most often about how your data is handled. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, contact details, device type and IP address at registration. If you deposit via DANA, OVO or GoPay, we also receive the transaction reference to match the payment to your account.

Wallet identifiers are shared only with the payment processor completing your transaction. We do not pass this data to advertisers or unrelated third parties.

Send a data-access request through live chat or our support email with your registered account name. We will locate your record and respond within a reasonable period.

Yes. Submit a deletion request via the contact form or live chat. Some transaction records may be retained where Indonesia financial regulations require it, but marketing data is removed promptly.

We use session cookies for login continuity and analytical cookies to understand how the lobby is used. You can disable non-essential cookies through your browser settings at any time.

Active account data is held while your account is open. Transaction records are kept for the period required under applicable regulations. You can request a review of what we hold about you at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.